Thank you for collecting artworks from Gin Huang Gallery. To protect your rights as a collector, please read the following return and exchange policy carefully before completing your purchase.
Request Procedure
If you wish to request a return or exchange, please contact Gin Huang Gallery within 7 days of receiving the artwork via email or phone, providing your order details (order number, name, contact number, and reason for return).
Please note that artworks are unique and of high value; returns or exchanges are only accepted incases of damage, defect, or incorrect delivery. Requests based on personal preferences (such as color tone, size, or artistic style) will not be accepted.
Return & Exchange Conditions
• Returned or exchanged artworks must remain in original condition, including the artwork itself, certificate of authenticity, frame, outer and inner packaging, protection materials, gifts, and all accompanying documents.
• Artworks that are damaged, stained, altered, repaired, framed, or exhibited without authorization will not be eligible for return or exchange.
• Limited editions, commissioned works, or items that have completed international customs clearance are not eligible for return or exchange.
Refund Method
• Once the returned artwork is received and inspected, refunds will be processed within 7 business days.
• For credit card payments, the refund will be issued to the original card; for bank transfer or cash payments, the refund will be remitted to the collector’s designated bank account.
• If only part of an order is returned, the refund will be calculated based on the actual returned items.
Important Notes
• Please inspect the artwork and packaging upon delivery. If damage is found, photograph it immediately and contact the gallery. Do not discard any packaging materials, as they are required for insurance and claims processing.
• For international returns, customs clearance, shipping, and insurance fees are borne by the collector unless the damage is clearly attributable to the gallery or logistics carrier.
• Gin Huang Gallery reserves the right of final decision on return and refund eligibility to ensure fairness and authenticity in all transactions.